Top 6,735 Reviews From Legit Netspend Buyers (2024)

Verified purchase

I got an example card in the mail and I wanted to use the service so I called Netspend and they got me started. It's been some time ago and I have used the card but not that often. I just got my card renewed and I'm gonna start utilizing it a little bit more. It's been around a little while. So I’ll try, and wait and see. The customer service reps are very patient and knowledgeable of everything. When I called them, they efficiently resolved the matter within the required patience that I liked. I'm 82. So I'm in the system and I'm up to date on everything. I try to stay alert. I took some computer classes and I understand fraudulent things. But I've not had any problem with Netspend. I like their service and the efficiency of me being close to load my card is great. I like where I go. Veterans Memorial is one and I go up there. I'm only a few blocks away from that so that's a good plus.

Netspend is efficient. I like the professionalism and the knowledge that they give their customers at the time. If people want to go that route, then take it by all means because it is a good one. It’s in a sense better than a checking account. Although it has the qualifications for everything you need. They have all the services there. If people are in doubt of some of the services, just ask an agent and they will explain all about it. Netspend is like a debit card, which was something that I did not know. I called and the rep answered it. I am on social security and that is another means where you can put your direct deposit in there. I also asked if someone outside could send me money if they wanted to do that. And that was explained and answered for me as well.

The cards are pretty. You can get the colorful cards and I like that. I enjoy the service and I'm glad it's there for my convenience. I have a banking account at Wells Fargo but a lot of times, I don't wanna utilize that. So I use Netspend, which is a good thing. I would tell people that and I would highly encourage them if they're looking for an alternative. I would also encourage my friends. I stayed in a senior citizen's complex, which is a form of community with about 200 occupants. Sometimes, they are not looking to get in the rush so Netspend would be more personalized for them.

Thank you so much for your positive review! We are thrilled to hear you had a great experience with us. If you need any assistance in the future, please reach out to us at social@netspend.com and we will be happy to assist you.

Verified purchase

Recently, I can't use the transfers because it appears I can only do it from a Netspend card to another Netspend card. I tried it with my bank and my bank said that Netspend has too many numbers in its routing number for them to match. But that's the only hang-up I have, because it would be better rather than me having to go to a store to load it. But their stores are frequent, so it's not like it's out of my way to do it. When I reload at the store, while I'm standing at the register, I hear a noise on my phone that I know it’s Netspend acknowledging the load. It usually says it takes up to 30 minutes or so, but that takes 30 seconds.

Thank you so much for your positive review! There are many options to move funds to and from your account. If you need any assistance in the future, please reach out to us at social@netspend.com and we will be happy to assist you.

Verified purchase

My friend told me about Netspend because I was trying to open a bank account and I was unable to. I didn't wanna keep cash on me all the time. I also wanted to purchase stuff online or there are certain places where they take cards, and all I had was cash. Netspend helped me out in a way that I can do more stuff with my money, and I get the alerts. They text message me every time I use my card and that's good. I like that. I also have Netspend on my wallet in my phone. I have a passcode on there, and sometimes with my thumb, it'll automatically pull up the card reader. However, I tried to use it the other day and I couldn't. I just used the card with me, but I'm gonna figure that out and try that next.

Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)

Verified purchase

I tried to load the Netspend card a couple of times with a large amount but they wouldn't accept that. I just kept going down till I got something they would take. Also, they spelled my name wrong one time and I had trouble getting it back. Getting a response on that took me a while, but when they came through, Netspend came through with gangbusters and sent me two cards. But they straightened it out. I needed the one and it came early and to the right address. I wanted to put some money on the card because I was traveling and loaded it with my bank. I use it on the road. So, it works out well. I never had any trouble and I’d give Netspend a thumbs up. People should go for it.

We thank you for your amazing feedback and allowing us to assist you with your concerns. We enjoy reading & keep supporting us :) If you have any feedback or suggestions, you could write to us at social@netspend.com. We would love to hear from you!

Verified purchase

The customer service that I received from Netspend has been great when I can get ahold of them. My telephone, sometimes, won't do the numbers correctly because I have the same issue with them that I have with phoning in a prescription. If I use somebody else's phone, then it works fine. My only issue with Netspend is that I've got two different phone numbers for them and when I call, if my phone doesn't punch in the right numbers correctly of my card, then their customer service just says, "You're not an active customer." That was the automated part of it, and then they just hang up. There's no way to get to a live person without putting in your Netspend card number and having the computer recognize it. They also do not have a customer service email that you can just email that customer service number and get help online. But once I've gotten through to somebody when I've had an issue, then it's been resolved very quickly.

I like the automated information. Every Monday, I get a text with my balance. I like that any time I use the card, I get a text that I've used it, and those things all work very well. I have sent them two notes when I've been able to do a survey online for them after I've had issues, and I have told them those two things very clearly and that they need to do something different about that because I can't possibly be the only person who is having this issue.

I had to contact them for a refund that a hotel in Montana was trying to get to go through. The hotel is trying to refund it and the Netspend system wouldn't accept the refund. It took them about a week and a half to get it resolved because all they did was automated responses to us. They didn't have a person read it and say, "Oh, my goodness, what's going on?" I did eventually receive my complete refund. It was just for a reservation and then my plans changed. So, it wasn't a dispute. Their automatic email that would come back says, "If this is a dispute, your card is gonna be frozen." I was like, "No, do not freeze my card, just process the refund."

Thank you for your review. Enjoy reading & keep supporting us. We are sorry to hear that you are having issues with getting in contact with us. If you have any feedback or suggestions, you could write to us at social@netspend.com. You can contact us at 1-866-387-7363. We would love to hear from you!

Verified purchase

Verified purchase

Verified purchase